Privacy Policy

Protecting your personal information is fundamental to how we operate

Last updated: March 15, 2025

Information We Collect

At fenvarynex, we collect information that helps us provide better financial marketing services to Australian businesses. Understanding what we collect and why helps you make informed decisions about sharing your information with us.

Personal Information You Provide

When you engage with our services, we collect information you directly share with us including your name, email address, phone number, business details, and financial marketing preferences. This information comes through our contact forms, consultation requests, and direct communications.

Automatically Collected Information

We automatically gather certain technical information when you visit our website. This includes your IP address, browser type, operating system, pages visited, time spent on pages, and referring websites. We use cookies and similar tracking technologies to collect this information for website improvement and analytics purposes.

Business Analytics Data

With your permission, we may collect information about your current marketing performance, business metrics, and industry-specific data. This helps us tailor our financial marketing strategies to your specific business needs and Australian market conditions.

How We Use Your Information

Your information serves specific purposes in delivering our financial marketing services. We're transparent about how we use your data and always aim to provide value while respecting your privacy.

  • Providing personalized financial marketing consultations and strategy development
  • Responding to your inquiries and maintaining ongoing client communication
  • Analyzing website performance and improving user experience
  • Sending relevant industry updates and marketing insights (with your consent)
  • Complying with Australian financial services regulations and legal requirements
  • Protecting against fraud and ensuring platform security
  • Conducting business research and developing new service offerings
Marketing Communications

We only send marketing emails to individuals who have explicitly opted in. You can unsubscribe at any time using the links in our emails or by contacting us directly.

Information Sharing and Disclosure

We take a conservative approach to sharing your personal information. fenvarynex does not sell, rent, or trade your personal data to third parties for their marketing purposes.

Service Providers

We work with carefully selected third-party service providers who help us deliver our services. These include website hosting companies, email marketing platforms, and analytics tools. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes situations involving fraud prevention, compliance with financial services regulations, or protecting the rights and safety of our clients and business.

Business Transfers

In the unlikely event of a business sale, merger, or acquisition, your information may be transferred to the new entity. We would notify you of such changes and ensure the new organization maintains similar privacy protections.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise.

Access Your Information

Request copies of the personal information we hold about you, including how we've used it and who we've shared it with.

Correct Your Information

Update or correct any inaccurate or incomplete personal information in our records.

Delete Your Information

Request deletion of your personal information, subject to legal and business requirements.

Restrict Processing

Limit how we use your information in specific circumstances while we address your concerns.

Data Portability

Receive your personal information in a portable format to transfer to another service provider.

Withdraw Consent

Withdraw your consent for specific uses of your information, such as marketing communications.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We typically respond to requests within 30 days and don't charge fees for most requests.

Data Security and Protection

Protecting your information is a top priority. We implement multiple layers of security to safeguard your personal and business data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our website uses SSL encryption to protect data transmission. We employ secure servers, regular security updates, and access controls to protect stored information. Our systems undergo regular security assessments and monitoring.

Administrative Safeguards

Access to personal information is limited to employees who need it for their job responsibilities. All staff receive privacy training, and we maintain strict policies about information handling and confidentiality.

Physical Safeguards

Our offices and servers are located in secure facilities with appropriate access controls. We maintain secure document storage and disposal procedures for any physical records.

Security Incident Response

In the unlikely event of a data breach, we have procedures in place to respond quickly, assess the impact, and notify affected individuals as required by Australian privacy law.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests.

Retention Periods

  • Contact form submissions and inquiry data: 3 years from last contact
  • Client consultation records: 7 years from service completion
  • Marketing communication preferences: Until you unsubscribe
  • Website analytics data: 26 months from collection
  • Financial services compliance records: As required by Australian regulations

Secure Deletion

When we delete your information, we use secure deletion methods to ensure it cannot be recovered. This applies to both electronic records and any physical documents containing your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your website experience and understand how our site is used. You have control over these technologies and can manage your preferences.

Types of Cookies We Use

  • Essential cookies: Required for basic website functionality and security
  • Analytics cookies: Help us understand website usage and improve performance
  • Preference cookies: Remember your settings and personalize your experience
  • Marketing cookies: Used with your consent to deliver relevant content

Managing Your Cookie Preferences

You can control cookies through your browser settings, though this may affect website functionality. Most browsers allow you to block cookies, delete existing cookies, or be notified when new cookies are being stored.

International Data Transfers

While fenvarynex operates primarily within Australia, some of our service providers may process your information internationally. When this occurs, we ensure appropriate safeguards are in place to protect your privacy.

Safeguards for International Transfers

We only work with international service providers who demonstrate adequate privacy protections. This includes providers in countries with privacy laws similar to Australia's, or those who have implemented additional contractual safeguards.

Common international transfers may include website hosting services, email platforms, and analytics tools. We regularly review these arrangements to ensure your information remains protected regardless of where it's processed.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through appropriate channels.

How We Notify You of Changes

  • Updating the "Last Updated" date at the top of this policy
  • Sending email notifications to existing clients about significant changes
  • Posting notices on our website for major policy updates
  • Providing additional consent mechanisms when required by law

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates acceptance of the updated terms.

Privacy Questions? We're Here to Help

If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your personal information, please contact us:

Address: Jerrabomberra Ave &, Hindmarsh Dr, Narrabundah ACT 2604, Australia

Phone: +61262516174

Email: help@fenvarynex.com

We typically respond to privacy inquiries within 2 business days and aim to resolve all requests within 30 days as required by Australian privacy law.